T-Mobile Lies to Customers Part 4
Shane also shared some interesting info on T-Mobiles customer service workings...I've learned the following:
- There is a difference between Account Specialists and Advanced Care Specialists. The Advanced Care Specialists are the ones who can actually DO something for you.
- There most certainly IS someone above the rank of supervisor to speak to and under no circumstances should Tom have told me otherwise.
- In certain circumstances T-Mobile can indeed guarantee a pricepoint will be good and valid at a later date. The company policy is 72 hours but there can be exceptions like in my case.
- T-Mobile does not use scripts, so when Tom sounded like he was reading a script, it was just him getting tired of the conversation and sounding like a robot.
So all in all I feel much better about T-Mobile than I did a few days ago although I'm still going to shop around and see if anybody has any better rates since my current contract with them is expired. If I don't find anybody, then I will probably end up getting another 2 year contract and a brand new V3T for $29.99. Not a bad deal at all. Shane also assured me that my piss poor experience with Tom would be looked into and dealt with.
So remember, don't stop pushing until you are a satisfied customer. Despite what some companies may try to tell you these days, the customer is always right or else the customer will no longer be your customer. Vote with your wallets, and it doesn't hurt to mention that the incident will likely be seen by the entire internet if it gets posted on Consumerist.com